Returns & Refund Policy

At Jade Samurai Energy (Pty) Ltd, we want you to enjoy every can of Sparkling Matcha. As our products are food and beverage items, returns are subject to the Consumer Protection Act, 68 of 2008, and applicable food safety requirements.

Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged during delivery;

• Defective;

• Expired; or

• Different from what you ordered,

please contact us within 7 days of delivery via our contact page

To assist us in resolving your claim, please include:

• Your order number;

• A description of the issue;

• Clear photographs of the product, packaging and any damage.

Where your claim is valid, we will, at our discretion and in accordance with the Consumer Protection Act:

• Replace the product;

• Refund the purchase price; or

• Provide another appropriate remedy.

Change of Mind

For hygiene and food safety reasons, we do not accept returns or exchanges for products simply because you changed your mind.

Opened Products

We cannot accept returns of products that have been opened, consumed or tampered with unless they are defective or otherwise required by law.

Incorrect Delivery Address

Please ensure your delivery address is accurate before placing your order.

If an order is returned to us because an incorrect address was provided or delivery could not be completed after reasonable attempts, additional delivery charges may apply before the order can be resent.

Refunds

Approved refunds will be processed using the original payment method wherever possible.

Please allow 5–10 business days after approval for your financial institution to process the refund.

Delivery Charges

Delivery charges are non-refundable unless the return is due to our error, or the product is defective, damaged or incorrectly supplied.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Jade Samurai Energy (Pty) Ltd

Connect via our contact page.